general terms and conditions of use

 
 

1.0 GENERAL TERMS AND CONDITIONS OF USE

CONDITIONS OF HIRE – ALL HIRE TYPES SETTING UP, PACKING UP AND CLEANING

  1. Hirers shall leave the hired space including kitchens, toilets and other amenities in a condition suitable for immediate use at all times. The setting up and packing away of the hired space is the responsibility of the hirer. Hiring times shall include the time required for setting up, dismantling, and cleaning etc. The hirer does not have access to the hall/rooms outside the approved hire period. The space can only be hired until the hour specified on the booking form. A call out fee applies for security to attend if the hirer is onsite after the booked time. Fees shall be paid by the hirer.

  2. Hirers shall store all tables, chairs and equipment hired, in the allocated storage area in each room, before leaving. Charges apply if not stored by the user.

  3. Hirers shall clean and tidy all rooms, kitchenettes and the foyer space hired as part of the booking.

  4. Should additional cleaning be required, a cleaning fee will be charged $110.00 for cleaners to attend Monday to Friday, or $270.00 between Friday night and Monday morning. Further charges may apply

APPLICATIONS

Applications for hire are to be made on the Booking Form provided and must be signed by a person aged 18 years or over. All required dates will need to be advised in writing prior to booking. The hirer is responsible for centre security, safety of guests and ensuring compliant supervision of all activities during the hire period. The hirer is also responsible for providing copies of the appropriate insurances and managing client bookings and payments.

CANCELLATIONS

  1. Any booking cancelled 6 days or more prior to the booking date will not incur a cancellation fee.

  2. Any booking cancelled 5 days or less prior to the booking date will incur a cancellation fee equal to 50% of the total booking cost.

  3. If notification is not received and the booking is not utilised, or notification is received on the day of the booking, no refund will be given and the full amount is payable.

  4. Inside the building and room hired, the hirer shall:

    • Take note of Fire Evacuation Plan displayed near the door in each room hired. Fire exit doors must be kept clear at all times.

    • Respect other users and tenants within the building. Abide by the NO SMOKING policy inside all Citipointe buildings. Smoking is permitted outside the building, when keeping at least four metres distance from doorways and other users, and ensuring use of the cigarette bins provided.

    • Not tamper with any device or system designed for use in an emergency, such as fire alarms, fire extinguishers or fire hose reels. Fees apply if any tampering has occurred.

    • Report any safety issues to the Community Venue team before, or upon, return of the electronic fob.

  5. Not use glitter, confetti or similar inside the rooms or surrounding areas.

  6. Not use thumbtacks, staples, sticky tape or similar to fasten display material on walls.

  7. Be responsible for all damage caused by the placement or removal of decorations.

  8. Not drag chairs and tables across the floor. Always lift furniture or use the chair trolleys provided. If you cannot locate a trolley please ask a staff member to assist you.

  9.  Adhere strictly to the hiring hours with all patrons leaving no later than 5 minutes after the booking expiration time.

  10.  Be responsible for the security of the building throughout the hire period and not attempt to enter any room other than the room and areas allocated.

  11.  Be responsible for the full replacement costs of any breakages or damages to the building, its fittings and contents (including equipment) and the surrounding grounds. Breakages must be reported before or upon return of keys.

Before Leaving Rooms and Kitchen the hirer shall:

  1. Remove all personal possessions from the rooms prior to returning the key. There are no permanent storage facilities available in any of the venues and Citipointe holds no responsibility for possessions left or damaged at the centre, this includes but is not limited to fridges, freezers and store rooms.

  2. Leave the room in clean and tidy condition. All food, drink and rubbish are to be placed in bins provided, or removed from the room if bins are not provided. Used tables shall be wiped down, carpet is to be vacuumed and the room left in good order.

  3. Leave the kitchen clean and tidy. Do not leave tea, coffee, sugar or milk behind. No food is to be left in the kitchen. Food left in the fridge/freezer will be removed during staff inspection.

  4. Wash, dry and put away all cutlery and crockery.

  5. Pay any additional cleaning fees if room, foyer and kitchenette are not left in order and a cleaner is required.

CONDITIONS OF HIRE – MULTIPLE USE / REGULAR HIRE

The following additional terms and conditions also apply to regular bookings that hire facilities or equipment. Recurring/regular bookings are only available subject to multi day large events.

The hirer shall:

  1. Abide by conditions 1 through 21 as outlined in the above General Terms and Conditions of Use.

  2. Be provided the privilege of securing a regular booking on the understanding that from time to time, the user may be asked to alter the date, time or space provided to accommodate large events of significance to the community or to local community groups.

  3. Be provided with reasonable notice should the regular user be required to alter their booking for a large event. The Community Spaces team will work with the regular user to ensure the best possible alternative arrangements for their hire.

  4. On the Booking Form you must indicate that you have read, understood and agreed to abide by the Terms and Conditions as outlined above.

2.0 PRICING CATEGORIES

General Rate

A commercial entity, for the business objectives of that entity, or by a person or persons with the intent to make money

regular hire Discount (20% off)

Regular Hirers are individuals conducting regular sessions. (A minimum of two sessions per month and bookings are made in advance)

Community Discount (40% Off)

This discount applies to:

  • Community Organisation, being an organisation engaged in charitable or other community-based activity.

  • Fundraising activity, being a community, charity or event open to the public.

  • Interest or hobby groups holding regular meetings or activities that are open to the public to attend and there is no charge for attendance.

How to book:

  1. Read through this booklet and use it to complete the ‘Premiere Kids Room Booking Form’

  2. Please refer to the section about Public Liability Insurance to check if you need to submit with your booking form.

  3. Payment is required upon confirmation of booking, Regular hirers may elect to open an account to enable payment of multiple bookings via invoice.